Course Number: ITILF
Length: 3 days
The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
The course is intended for those who work within IT or wish to explore IT service management frameworks and how they may be used to enhance overall service quality and service provision.
Candidates from organizations wishing to better understand the ITIL framework, and how benefits of implementing such a framework can accrue.
Candidates looking to achieve credit towards the coveted ITIL Expert designation.
Identify the purpose and foundation of ITIL®
Identify the best practices documented in ITIL®.
Identify the implications of implementing one or more ITIL® best practices.
Identify the concepts underlying ITSM.
Define the roles, processes, and components within key areas of IT Service Management.
Define Service Strategy, Service Design, Service Operations, Service Transition, Continual Service Improvement concepts.
Increase participant's capacity to pass the ITIL® Foundation Certification exam.