ACCXSL 10.6 - Advanced Contact Center Express Scripting Labs v10.6 (ACCXSL 10.6)
Course Number: ACCXSL 10.6
Length: 5 days
Advanced Contact Center Express Scripting Labs v9.0 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements.
This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Desktop Administration.
Experience Unified CCX Engineers and administrators charged with building applications.
Anyone who has attended UCCXD v4.0 or UCCX 5.0 who requires more hands-on training on advanced features and troubleshooting
To fully benefit from this course, students should have the following prerequisite skills and knowledge:
UCCXD v4.0 or UCCX 5.0 training or equivalent knowledge
Some UCCX additional field experience.