Introduction to Microsoft Dynamics CRM 2011
Course Number: 80442
Length: 1 days
The student will focus on the user interface and working with the application, gaining a foundation for other Microsoft Dynamics CRM 2011 courses, Microsoft Dynamics CRM concepts, Web interface, Outlook interface, searching, and reporting.
This course is intended for individuals who plan to implement, use, maintain, or support Microsoft Dynamics CRM in their organization. The course is intended for anyone who wants to gain foundational knowledge of Microsoft Dynamics CRM 2011.
After completing this course, students will be able to do the following:
•Describe at a high level key Microsoft Dynamics CRM concepts.
•Explain how customer records, addresses, notes, attachments, connection records, and activities are recorded in Microsoft Dynamics CRM and how to configure personal options.
•Work with records and views.
•Use Microsoft Dynamics CRM for Outlook to track and synchronize items and manage offline capability.
•Search and report on Microsoft Dynamics CRM data